Support Center

Get quick help from our team or find step-by-step guides in the NextVisit knowledge base.

Most questions are resolved within one business day.

Looking for status updates? Check your email for responses from the NextVisit support team.

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Find product walkthroughs, best practices, and troubleshooting steps for every part of the NextVisit platform.

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Submit a support ticket

Share as much detail as you can so our team can reproduce the issue quickly. You’ll receive confirmation and updates via email.

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After you submit: You’ll see a confirmation message and receive a tracking ID in your iinbox within a few minutes.

Ticket guidelines

Including the following details helps us resolve your request faster:

Your workspace or account URL
Steps to reproduce the issue
Screenshots or screen recordings
Browser and device you’re using
Expected vs. actual behavior

What to expect from NextVisit support

We aim to respond quickly, set clear expectations, and keep you unblocked as you manage visits in NextVisit.

Response times

Our team replies to most tickets within one business day. Critical workspace outages are prioritized and handled as quickly as possible.

Coverage & hours

Standard support is available Monday–Friday during business hours in North America and Europe. Self-serve resources are available 24/7.

How we help

We’ll confirm we received your ticket, share troubleshooting steps, and follow up with fixes or workarounds tailored to your NextVisit workspace.

Still stuck? Reach out to your Customer support team at [email protected] or submit a ticket and we’ll be in touch.